FAQ's
Contact Us
You can contact us by the contact page on this site or by email to christine@heidiandfinn.com, as well as through our Facebook group! We have a helpful community of over 10k members full of inspiration, help and support. Join here
When will I get my pattern?
The pattern is available for download immediately upon receipt of the payment.
Where is my download link?
Right after purchasing, a download link will be emailed directly to the email address you used to purchase the pattern. Some patterns will come in .zip format. Remember, it is always best to download and save it to your computer.
My pattern didn’t print to correctly or to scale. What to do?
Usually this only happens when the pattern was printed using a program other than Adobe Reader. Just install Adobe Reader (free) and try again. Make sure you are printing the correct file and check you are following all the printing pattern instructions available in the tutorial.
I would like to sell items I made using your patterns. Do I need a license?
No license is required, as long as you are the one sewing the clothes (you may not outsource to a manufacturer or otherwise mass produce the clothes). We fully support small handmade companies!
Please share your work to make sure we see it and we always appreciate when you can tag us #heidiandfinn
Can I share the PDF pattern?
Sharing is not allowed. Each PDF must be purchased individually and cannot be transferred to another person. If people are interested in using the Heidiandfinn patterns you have, please direct them to our website.
Do the pattern pieces include seam allowances?
Yes, they do. Generally, all clothing patterns are sewn with a 3/8” seam allowance, and all toy patterns are sewn with a ¼” seam allowance. They are listed in the individual pattern instructions as well as on the pattern pieces.
What is the refund policy?
Due to the digital nature of the PDF sewing patterns, a refund is not possible. However, we understand that mistakes happen, so please contact us as soon as possible in order to figure out a solution.
How can I access my previously purchased patterns?
All previous purchases can be found in your account (you must sign up for an account PRIOR to purchasing in order for the site to save all your download files in your order history)
Simply sign in to your account
And click on the "my digital content" button to view all downloadable files (purchased and free) from your order history
